Live interpretation in French and English

for all presentations


Charles Dutil
CEO, Manac Inc.

Featured speaker

Operate in a highly cyclical environment during the pandemic




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Keynote speaker

Meeting risk with innovation. ASQ's path forward in the 2020's


Ann Jordan joined the American Society for Quality (ASQ) in 2017 and was named CEO in January 2021. Ann’s expertise in the intricacies of association management and need for quality governance in a not-for-profit organization has helped ASQ evolve and adapt to the unprecedented challenges facing organizations in today’s world.  


Prior to joining ASQ, Jordan held leadership roles and global responsibilities in diverse industry areas committed to quality systems and improvement, including original equipment manufacturers (OEM), maintenance, repair and operations (MRO) and insurance and risk management solutions. She began her career as a practicing lawyer.   


Jordan holds a J.D. from University of Iowa College of Law and B.A. in Political Science and Psychology. She lives with her family in the Historic Third Ward neighborhood of Milwaukee, Wis. 

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Chaitanya Baliga
Head of Quality, Lonza

Risk-Based Supply Chain / Supplier Assessment


As companies are outsourcing over 50% of their operations to third party suppliers, it is vital to ensure business continuity and regulatory compliance across all business areas (information security, distribution, logistics, and transportation). In recent years, organizational leadership have been engaged in understanding supply chain vulnerabilities and failure points to maintain business continuity/resilience  using various risk assessment tools. Adapting and transforming organizational supply chain structures to be resilient toward global supply chain uncertainty.


Impact on product /user safety, has provided impetus to supply chain planning and risk assessment. This presentation attempts to address strategic approaches that can be adopted to assess supply chain risk and ensure patient /consumer safety using risk management tools to understand business cost, risk/ benefit analysis and compliance with industry standards.

Dr. Baliga is currently a senior member of American Society of Quality (ASQ), an active member of ASQ Toronto section. He has held several member leader positions such as Social Responsibility Technical Community Chair 2020, ASQ Toronto Chair, 2019, and currently as Deputy Regional Director for Canada Greenland Region/ Toronto Section.


He is actively engaged with Standard Council of Canada working groups and contributing in projects such as Canadian Advisory Committee on GDPR (CAC-GDPR) and Canadian Data Governance Standardization Collaborative (DGSC).  In addition to this, he is member of CSA Technical Committee (TC) on Quality Management for Medical Devices and the SCC Mirror Committee (MC) for ISO/TC 210 Quality Management and Corresponding General Aspects for Medical Devices like risk management, usability engineering and software development; and ISO /TC 215 Health Informatics.


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Natalia Tribunskaya
Quality Manager, Deca Cables

Risk and Opportunities Analysis for ISO 9001 - it can be simple!

This presentation will share the hands-on approach on how to build a Risk and Opportunities Matrix for the organization. It will go step by step through the process. It’ll show how to determine risks for organization, how to quantify them, how to select what risks would be addressed and what risks could be accepted, how to document them, how to document the prevention and mitigation plan, and how to maintain the matrix long-term.

The presentation will be based on a real-life experience of building the matrix to get certified to ISO 9001:2015 and then maintaining it through subsequent audits and recertification. It’ll show an evolution from a simple to a more complicated matrix.

Natalia Tribunskaya is a Quality Manager at Deca Cables, leading Canadian Manufacturer of industrial and electronic wire and cable. She has over 15 years of quality, continuous improvement and change management experience.  Natalia holds a master’s degree from Bauman Moscow State Technical University; she Is a Professional Engineer, ASQ certified Manager of Quality/Organizational Excellence, and ASQ certified Supplier Quality Professional. Natalia is a part of the member leader team of ASQ Ottawa Valley section, and a member of several CSA Technical Sub-committees on Wire and Cable products. 



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Natella Isazada
Quality, Risk, Health, and Safety Management expert


How to Build an Effective Enterprise Risk Management System


Where to Look for Risks in an Organization

Common pitfalls, errors and weaknesses of ERM

Structure and Link to Strategy

Best Practices

Examples/ Case Studies of ERM  - what worked for other organizations

Breakout groups to discuss certain questions on ERM assigned to the group

Natella Isazada is a Quality, Risk, Health, and Safety Management expert, speaker, and author. With over 15 years of progressive experience helping organizations in a number of industries in the U.S. and Canada to manage risk while maintaining product quality, process excellence, and the highest standards of health and safety for all employees. A long-standing member-leader of American Society for Quality, she chaired the ASQ Vancouver Section in 2020, and is an ASQ Certified Manager of Quality/Organizational Excellence. 



Since 2004, Vincent has been acting as an analytical decision-making consultant in the areas of modelling, simulation, and optimization of industrial operations.  He delivers computer solutions and services to resolve bottlenecks and increase performance and assets utilization.  His skills are based on statistics and data science, exploratory and predictive analytics, machine learning, Monte-Carlo and discrete event simulation, mathematical optimization, and Lean Six Sigma. 


Vincent Béchard
Associate, Difference GCS Inc. 

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How computer-assisted scheduling can drastically reduce scheduling time and increase probability of schedule adherence


The different techniques frequently used for production planning are Excel spreadsheets, an MES (Manufacturing Execution System), Microsoft Project, or the use of an expert planner. We get a nice weekly production plan. But how much confidence do you have in these schedules?  Many Lean wastes can be observed in them because tasks and jobs do not go as planned.

During the scheduling process, is there a way to assess the probability of completing each task or job on time? Is the production schedule done by crossing your fingers or using a quantitative risk assessment tool? Is the scheduling or sequencing of different tasks and jobs intelligent? Do you see potential time or cost savings from reduced changeovers, timely (or too early to be sure) execution? What about cycle time variability?

This presentation will review the Lean waste associated with bad plans, explain how to use Monte Carlo simulation to assess the chances of success, and demonstrate how a genetic algorithm typically outperforms the human brain in optimization. In an interactive workshop, participants will be able to verify these claims with a realistic production planning exercise.


Balancing Risk in Remote Audits


Susan Gorveatte
President, Gorveatte Consulting Inc.


Diana Baldi
President of Innovation Training & Consulting, Inc. 


COVID-19 has changed how we operate including how we conduct audits. With so much Information and Communication Technology with us now, remote audits are effectively being conducted in place of face-to-face meetings but require effective preparation and risk consideration. Find out if remote audits are suitable for your company and understand the risks involved in using technology to access a wide range of information and data.


A "Miro board" will be used in the breakout sessions to engage participants in using a risk-based approach to auditing to perform and participate in value-added internal or second party audits with audit findings that are valid, effective, and suitable.  

In this interactive session, participants will:

  • Identify the skills required for remote auditing that align with the principles of auditing outlined in ISO 19011:2018;​

  •  Learn the value of positive communication and Information and Communication Technology that can be used in a remote audit;​

  •  Identify audit risks associated with remote audits for both the auditor and auditee​

  • Appreciate the value and benefits of remote audits;​

  • Understand the additional audit considerations when planning remote audits;​

  • Find success by conducting and participating in value-added remote audits and transform the way you work!

Susan Gorveatte, President, Gorveatte Consulting Inc., Halifax, Nova Scotia.  

Through the application of what she calls “practical magic,” SUSAN GORVEATTE has worked more than twenty-five years in Quality Management blending the right amount of art and science needed to create a formula to success for organizations to consistently meet customer expectations through the positive engagement of their workforce.  Susan has worked throughout North America in the service and manufacturing sectors training quality management system auditors and facilitating management programs. Susan has audited and trained hundreds of companies providing tangible results through effective group facilitation and coaching. She is an active member of American Society for Quality as Past Section Chair, Content Management Leader for Quality Management Division and Technical Program Committee for World Conference on Quality and Improvement. 

Diana Baldi, President of Innovation Training & Consulting, Inc. 

DIANA BALDI brings her “infectious enthusiasm” and problem-solving skills to all things related to ISO management systems.  Diana’s journey started with the laboratory standard, ISO/IEC 17025, then ISO 9001. Her environmental science background and working for a global chemical company with the Responsible Care® ethic made it easy to embrace ISO 14001 and ISO 45001. She has been trailblazing integrated QEHS audits since 1990. Through doing internal audits, managing supply chain, and working for 5 registrars and 2 accreditation bodies, she brings her extensive background to the classroom, inspiring thousands of new and experienced auditors. 

She is an active member of the American Society for Quality, Learning and Development Philadelphia, and the Institute of Internal Auditors. 


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Martin Carignan
Associate, Difference GCS Inc. 

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Do you really know the risks associated to your acceptance sampling plan?


Acceptance sampling is a method that uses statistical sampling to inspect a random sample from a lot to determine whether the quality of the lot can be considered acceptable or not. In this presentation, you will learn how to recognize the risks involved in using an acceptance sampling plan and you will be introduced to a process to define statistically valid acceptance sampling plans. You will have the opportunity to live a simulation that will clearly demonstrate the risks associated to acceptance sampling and be able to evaluate the risks of the sampling plans you are using at your company. 

Martin Carignan is a consultant having more than twenty years of experience in the field of industrial statistics and performance improvement. He is an associate at Différence GCS. He holds a Bachelor degree in Mathematics, a Master degree in Statistics and an MBA. He provides consulting and training in designing and analyzing experiments (DOE) to quantify the impact of multiple factors on process performance and quality and he contributes to a better understanding of complex issues using multivariate data analysis. 


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Avrum Goldman
Manager, System Safety and Reliability Engineering,
Pratt & Whitney Canada 

Nick Watling
Manager, Engine Assembly Quality Discipline,
Pratt & Whitney Canada 

Human Factors in Aerospace: How Fallible Humans Achieve Excellence

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Aerospace is an industry where even one accident is considered unacceptable. Every day, millions of people design, maintain and fly aerospace products, with unparalleled levels of efficiency, performance and safety. Aerospace systems and processes must be designed with robustness to cope with the risk of human error. Learn how human factors are incorporated into process design tools such as P-FMEA


Avrum’s career at Pratt & Whitney Canada spans 36 years in the fields of engineering, airworthiness, quality, continuous improvement and sustainability. He has worked on gas turbine engine design, development and certification through production, service and overhaul.  

Avrum Goldman has both B. Eng and M. Eng from McGill University, with certificates for SSGB, CQE and CRE.  

Avrum is passionate about mentoring and sharing knowledge, delivering over 30 hours of seminars to employees and students yearly.  

Nick’s career in Aerospace spans 42 years in the fields of engineering, component manufacturing, assembly and quality. For the majority of his career he has worked in gas turbine engine assembly and test in facilities in Europe, the US and Canada.  

Nick Watling has a B.S. in Mechanical Engineering from Bristol University, England and an MBA from San Diego State University, California 

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François Lavallée
Biologiste organisationnel, Aliter Concept 

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15%: Between positive deviance and conformity


The pharmaceutical industry stopped taking risks when regulations demanded absolute control of processes and documented evidence. The fear of non-compliance killed the initiative and creativity of employees and managers. A sad confusion between quality and compliance followed.

Forget about innovation and continuous improvement under these conditions.

This workshop will attempt to reconcile participants with risk taking and the pleasure of working in a stimulating environment.

We offer a series of interactive reflections and uncomfortable awareness to take you from panic to magic!

François Lavallée est un professionnel certifié en formation et développement (CTDP).
François est aussi un biologiste organisationnel.
Il utilise sa connaissance de la biologie moléculaire pour aider ses clients à mieux comprendre l'ADN de leur organisation afin de la rendre plus performante et efficace en utilisant le catalyseur naturel de l'expression de leur culture : l'être humain !
Un biologiste organisationnel étudie les éléments structuraux de votre organisation pour identifier sur quel axe le travail doit s'effectuer pour augmenter la force gravitationnelle organisationnelle à son plus grand potentiel et ainsi influence le reste de l'organisation.


Experienced Quality Management Professional with a demonstrated history of successful mandates in a variety of industries. Strong knowledge of Quality Management Standards and practices. Excellent communication skills (English and French)


Veronika Keller
Quality Manager, Corridor Fleet Replacement at VIA Rail Canada 

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The elephant in the room: Implementing a risk management system in an SME


The release of the new ISO 9001:2015 standard several years ago has forced quality managers in SMEs who are not experts in the field of risk management to implement a clear, coherent and useful method for the company's risk management needs.  This presentation in French will focus on the journey of ITF Technologies (I will have to confirm with the CEO if he allows the use of the company name before) in this field and how a risk management method was implemented.  The following points will be discussed:

  • Process of understanding the requirements and finding solutions.  Focus on the lack of expertise available in SMEs and how the manager conducted her research in this area.

  • Planning the process of identifying and categorizing business risks

  • Brainstorming of the management team, group dynamics

  • Identification of items deserving further development

  • Analysis of individual risks (probability and severity) and development of the "heat map".

  • Transfer into concrete actions in the regular planning of the company's activities.

It will include a hypothetical case study and team activity (brainstorming - simplified SWOT - identification of 2-3 major risks and discussion).


Jayet Moon earned a master's degree in biomedical engineering from Drexel University in Philadelphia and is a Project Management institue (PMI) Certified Risk Management Progessional (PMI-RMP). Jayet is also a Chartered Quality Professional in the UK certified by the CQI. He is also an Enterprise Risk Management Certified Professional and a Risk Management Society certified Risk Management professional. He is a doctoral candidate at Texas University, Lubbock, TZ in Systems and Engineering Management. He holds ASQ CQE, CQSP and CQIA certifications.


Jayet Moon


Refocussing on the Customer by applying Deming’s System of Profound Knowledge through a Risk Lens


The presentation will explore the relevance of Deming's customer centric and quality management focussed systems approach in the current global context of pandemic through a novel risk-based perspective.

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Craig Szelestowski
Founder, Lean Agility 


Ken Eakin
Lean trainer, facilitator, writer, thinker, teacher and executive coach

Practical Approaches to Risk in the Office : a Lean Perspective


Despite the Risk-Assessment and Quality toolkit being well-advanced in Operations work, it has not made such a successful entry into the world of the Office and Knowledge Work.  Yet, risks emanating from the Office have a profound impact on the larger enterprise.


In this talk, Craig and Ken will share their perspectives and practical approaches to addressing risk in the office in Knowledge and Office work using a Lean perspective.


Topics addressed include:

  • Why the Office doesn’t want to play ball with you.

  • The cost of not unpacking Risk in the Office.

  • The language of Risk and Quality in the Office

  • Using Natural Attractors to make progress on risk assessment.

  • A simplified FMEA for the office.

  • Running a streamlined virtual Risk Assessment exercise in the Office.

  • The language and practical practice of experiments in the Office.

Craig is a Lean / Agile / Design Thinking and transformation specialist with close to two decades of experience implementing dramatic turnarounds in the public sector. He started Lean Agility Inc. in 2010 to apply Lean exclusively to public sector organizations. With his coaching, his clients have reduced lead times by up to 80%, increased capacity by up to 200% and created outstanding levels of employee engagement. 

Ken Eakin is a Lean trainer, facilitator, writer, thinker, teacher and executive coach specializing in implementing Lean in administrative and professional office environments.  Since 2006, he has been implementing successful process improvement projects—and coaching others to do the same-- in both the public and private sectors.


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Dr. Heather Johnson is a scientist, an engineer, and a radical innovation scholar-practitioner with a doctoral degree from the University of Maryland, in the USA.


Dr. Heather Johnson is a multilingual, process-oriented, quality management systems and regulatory compliance expert, Lean Six Sigma Black Belt, certified ASQ quality auditor and certified Project Management Professional with ISO expertise.  

Dr. Johnson is President/CEO of her own corporation, MontRose Ventures Inc., offering services in her areas of expertise. 

Dr. Heather Johnson is a certified leadership coach who loves to drive fast cars and hopes to be on the race circuit 1 day soon. 


Dr. Heather Johnson

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Risk and Resilience: What is the connection to Radical Innovation?


Risk and resilience during the COVID19 pandemic and post pandemic is inextricably linked to radical innovation. The connection of radical innovation to risk and resilience takes on greater connotation coming out of a global pandemic. Why is radical innovation a key to survival, competitive advantage, and sustainability? The impact on quality across all business sectors is paramount particularly in industries that must operate under regulatory compliance. What impact did it have on the pharmaceutical/biotechnology business sectors? How did the virus impact quality in many business sectors? How are risk and resilience connected to radical innovation and the pandemic? Do risk and resilience matter? How do organizations support quality during a period of great disruption as we have experienced on an unprecedented scale the past 18 months? Why did some organizations survive the disruption while others faltered or were decimated during the pandemic?


The presentation will share case studies, real life examples to support the need for organizations and their leaders to be ready for disruption of unprecedented scale. Interactive breakout sessions will be part of the feature in the presentation. Risk and resilience will be explored through the lens of adaptive capacity. The connection of risk and resilience to radical innovation and ultimately to quality will be explored. The exploration will include the lessons learned and what needs to be done across all business sectors post COVID19 and beyond into the 21st century.

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Walter Knitl
CEO, Praxiem 

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Dissecting Risk and Resilience Impacts of the Internet of Things 


We are in the midst of a vast paradigm shift called the Internet of Things (IoT), transforming our individual lives, businesses, industry, economy, and society. Massively connected intelligent devices and the generated data and related algorithms are virtualizing the physical world that brings great benefits, including reducing risks and strengthening resilience in many areas. This talk discusses how IoT improves risk and resilience in transportation, health, agriculture, manufacturing, and other verticals. It also presents the counterpoints highlighting how IoT's inherent pitfalls can sabotage the risk benefits, jeopardize resilience, and how to prevent that. 

Walter provides market research and business development consulting, including a focus on the Internet of Things (IoT), recently authoring client reports on Canadian IoT ecosystems to enhance IoT-related FDI and trade. He is a proponent of economic growth and social good through IoT as a board member of AIoT Canada, founder and curator of IoT North and Canada’s Internet of Things Conversation, and the creator and trainer of an IoT Digital Literacy workshop. Walter has extensive ICT product management and technology development experience.